FAQ

How can I order?

Step 1. Shopping bag

Pick your product from our website. Select your colour, the amount and add to shopping cart. Have you found everything you want? Click on the shopping bag on the top right corner of our website. Check if the items are correct and proceed to checkout.

 

Step 2. Checkout

At checkout, you can fill out your billing and shipping address. If you have an account, please login first to have your personal details added automatically. After that, choose your preferred payment method. Please make sure to check all details before you proceed. Ready? Click on ‘Place order’. After completing your order, you will receive a confirmation via email.

Do I need an account to order?

You do not need an account to place an order. However, if you create an account, your personal information is saved, which makes it easier to order next time. Click on register or log in on the top right corner of our website to create a new account or log in. Here, you can also make changes to your personal information.

How can I pay my order?

At Toalson you must pay when placing the order. We offer different ways to pay.

  • Online Banking (IDEAL, Bancontact, Giropay, My Bank, Sofort banking, Maestro)
  • Credit card (VISA, MasterCard, American Express, Postepay, Carte Bleue)
  • Bank payment (bank transfer, direct debit)
  • PayPal

At Toalson you can pay in a safe environment with the safety system SSL. We guarantee a safe and easy way to process your payment. When you opt for payment by credit card, a reservation will be made on your card. When we have shipped your order, the payment will be processed.

If you have any problems during the order or payment process and cannot complete your order, please first check if all your details are correct. If all your details are correct and you are not able to place your order, please contact our customer service!

How can I order safely?

At Toalson you can always shop in a secured environment. We will make sure that all your details are kept safely. Your details will also never be given to any third parties. You can recognize a secured environment by the lock in the address bar at the top of the page. The address bar will also turn green. Furthermore, we recommend you to never give your login details to anyone. This will prevent misuse of your account.

Can I make any changes to my order?

After you have placed your order, it will be processed right away and prepared for shipping as soon as possible. This means that we are not able to make any changes to your order. If you do not wish to receive an item you ordered, we recommend you to return it after you have received the package. If you wish to receive an additional item, it would be best to place another order.

Where do you deliver to?

We deliver to whole Europe, except from Switzerland. Please select your country before you proceed to order. Is your country not listed? Our apologies for the inconvenience! We do our best to extend our delivery options in the future.

How long does delivery take?

Delivery will take 2-7 working days for orders within Europe, depending on your country. Orders within The Netherlands and Belgium will be delivered the next working day. Orders within Bosnia and Herzegovina could take up to 8 working days.

Please note: if you have not received your order within 10 working days, please contact our customer service. We will be able to look into the whereabouts of your order.

What are the delivery costs?

For shipping and handling your order, we are charging delivery costs. These costs will vary from €10,05 to €65,30, depending on the country you are ordering from. For a full list of the shipping costs per country, see below. Please note that these are variable prices, and can slightly vary by your location.

 

Country Shipping costs
Netherlands (NL) € 10,05
Belgium (BE) € 12,25
Bosnia and Herzegovina (BA) € 48,45
Bulgaria (BG) € 48,45
Denmark (DK) € 21,40
Germany (DE) € 15,40
Estonia (EE) € 48,45
Finland (FI) € 40,80
France (FR) € 28,05
Greece (GR) € 54,55
Hungary (HU) € 48,45
Ireland (IE) € 49,45
Iceland (IS) € 65,30
Italy (IT) € 44,90
Croatia (HR) € 48,45
Latvia (LV) € 48,45
Liechtenstein (LI) € 21,40
Lithuania (LT) € 48,45
Luxembourg (LU) € 14,80
Monaco (MC) € 28,05
Norway (NO) € 42,85
Austria (AT) € 22,45
Poland (PL) € 35,70
Portugal (PT) € 45,90
Romania (RO) € 48,45
Serbia (RS) € 48,45
Slovenia (SI) € 48,45
Slovakia (SK) € 48,45
Spain (ES) € 41,80
Czech Republic (CZ) € 35,70
United Kingdom (GB) € 28,55
Sweden (SE) € 43,85

Can I trace my order?

After your order has been processed, you will receive a shipping confirmation via email. This email will provide you with a link to trace your order.

Can I return my order?

Are you not satisfied with your order? We are sorry to hear that, but no worries! If the items comply with our return policy, you can return them. When we have received your return, we will book in a refund minus the return costs.

Please note: do not forget to fill out and enclose the return form, as we won’t be able to process your return otherwise! Download the return form here.

What is the return policy?

You have the right to withdraw and return your order within our return period of 14 days. Within this period, you can review and try your order. You must return your package with the return form to the following address:

Toalson
Industrieweg 19
2254 AE Voorschoten
The Netherlands

RETURN FORM

What are the return costs?

As a customer, you will be liable for the return costs. These costs will vary, depending on the country you are returning your order from.

When will I receive a refund?

The shipping and processing of international returns can take up to 21 days. When we have received your return, you will be notified via email once we have processed the return. You can expect the refund within 14 working days after we have processed the return.

What if I have a complaint about my order?

If you have a complaint about your order, we will try to find a suitable solution as soon as possible. Unfortunately, it is possible that you receive a faulty or damaged item. In that case, please contact send an email mentioning your order number and photos of the issue immediately.